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At IROIRO GIFTS, we strive to provide our customers with the best shopping experience possible. To help you navigate our policies and ensure your satisfaction, we've compiled some essential information that answers common questions and highlights key aspects of our services. Understanding these details will help you make informed decisions and avoid potential issues with your orders.
1. Finding the Right Size
Shopping online can be tricky, especially when it comes to selecting the correct size. We know how important it is for you to receive items that fit perfectly, so we've created a comprehensive size guide that is available on all our product pages. We highly recommend using this guide before placing your order to ensure you're choosing the right size. If you still have questions or need additional guidance, our support team is always here to help. Simply reach out to us at support@iroirogifts.com.au, and we'll assist you in making the best choice. Please keep in mind that selecting the correct size before ordering is crucial, as it helps avoid unnecessary returns and ensures a better overall shopping experience.
2. Where We Ship From
Our commitment to quality and ethical practices is reflected in the origins of our products. At IROIRO GIFTS, we source our items from premium factories located across East and Southeast Asia, with some products also coming from Spain and Europe. These factories adhere to strict local, national, and international regulations, and they hold certifications from recognized international organizations. This ensures that all workers involved in the production process are treated fairly, with a focus on health, safety, and fair wages. We're dedicated to supporting the well-being of everyone in our value chain, and we plan to share more about our commitment to these values on our Responsibility page in 2024.
3. Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email from us. This email will include all the details you need to track your package. If you don't receive this email or have any issues tracking your order, don't hesitate to contact our support team at support@iroirogifts.com.au. We understand how important it is to know the status of your delivery, and our team is ready to assist you in any way possible. By keeping you informed throughout the process, we aim to provide peace of mind and ensure your order arrives safely and on time.
4. Product Inquiries and Order Changes
We encourage you to reach out to our support team with any product-related inquiries before placing your order. Whether you have questions about product details, country of origin, shipping locations, or standard delivery times, our team is here to help. It's important to note that once an order has been dispatched or is in transit, we are unable to accommodate cancellations or changes. This policy helps us maintain efficiency in our order processing and delivery systems, ensuring that you receive your products as quickly as possible.
5. Updating Your Order
We understand that sometimes changes to an order may be necessary. While our efficient order processing system typically makes it challenging to update an order once it's placed, we encourage you to contact us immediately if you need to make any adjustments. If you reach out promptly to support@iroirogifts.com.au, our customer service team will do their best to accommodate your request before the order is packed for shipment. However, please be aware that while we strive to help, changes may not always be possible.
Highlights
At IROIRO GIFTS, our policies are designed to create a seamless and satisfying shopping experience for you. By understanding these guidelines and reaching out to us with any questions or concerns, you can shop with confidence, knowing that our support team is here to assist you every step of the way. Thank you for choosing IROIRO GIFTS, and we look forward to serving you!